I. ACCESS PROBLEM.

1. Membership has expired
2. Mis-typed user/pass.
    They are CAsE SEnSItiVE! ;-)
3. A password trader site has hacked your password

If your username/password has been compromised email customer service to pick a new username/password that is not easily able to hack. Please have your subscription and/or transaction number ready that you received when you joined.

If you have forgotten your username or password please email us, we will gladly kick you in the junk and have it emailed to you. You can email us at support emails.

Third party - member cancel  billing support site

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II. VIDEO PROBLEM.

QUICK NOTES:
Most of our videos come in 3 different compressed file sizes. The speed of video you pick should depend on your Internet connection. If all else fails, go to the smallest video and see if you can view the video.

LOW QUALITY: This video is normally compressed the most, offer much lower quality sound and is fuzzy to view. Choose this video if your modem speed is very slow. (14k through a slow 56k modem) This would be a dial up connection, a program you have to start to get on the Internet.

MEDIUM QUALITY: This is a larger screen video that has been compressed a much higher quality. If you are on a strong 56k modem or a higher connection then this is a great video to watch. Even slower connections can watch this video it will just take more time to download.

HIGH QUALITY: This is a large screen video as well but at very good video compression. These videos can be DVD quality and should only be used by high bandwidth providers. Often DSL and CABLE users can find these videos to large for even them to download.

MPEG VIDEO: Some of our video selections offers a high quality video download that is in MPEG format. If you want to save this video just right click on the link choose the save the link location.

POPUP VIDEO: Is a larger screen video of the quality video that you choose.

You can right click on the video to make it bigger or larger. Hit ESC (top left corner if your keyboard) to close full screen videos.

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HAVING PROBLEMS PLAYING THE VIDEOS?
Below is a quick information guide to help you with any problems you are having with the videos located throughout this website. Please take time to read the full document if you are having problems viewing any videos within our website.

There are three main video players that are available for your computer (pc or mac) that allow you to videos on the Internet. These video players names are 'Windows Media Player', 'Quick Time', and 'Real Player'. The product that should be used throughout this website is mostly Windows Media Player (or .WMV files). You can download the software Windows Media Player for both PC and Mac. We use Windows Media Video files because they compress at a much better rate, which means you can view the smallest file sizes but with better quality video in the shortest possible download time. Windows Media Player is 100% FREE.

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HOW TO INSTALL WINDOWS MEDIA PLAYER ONTO YOUR COMPUTER:
Most new computers usually have Windows Media Player installed but often they need to be upgraded. If you need to download or install a new version of Windows Media Player then you can get your FREE version from here.

Once you visit the download page you need to enter some information about your computer and then click the download button.

A window will open asking you to SAVE the program, choose save. REMEMBER: Where you put the file. Best place to remember is in your C: directory. (My Computer / C Drive.).

Once the download is complete you can choose OPEN (in IE) or if you want you can go to My Computer on your desktop and then your C Drive. Double click the saved program and begin the installation.

If you are on a 56k modem it will take around 30-60 minutes to download. After installed you must restart your computer to view the videos.

STOP HERE UNLESS THE VIDEOS STILL DO NOT WORK AFTER A INSTALL AND RESTART:

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WINDOWS MEDIA PLAYER IS INSTALLED BUT I STILL CAN NOT VIEW THE VIDEOS:
The most common problem is people did not install the program after they saved it. Go to your desktop, choose My Computer and then choose C: Drive (local disc). Once open find the file named: MP_Setup (MP_Something, etc). Double click on this icon and go through the setup process.

Another problem that can happen is other software called Quick Time or Real Player have take the default video status away from Windows Media Player. To fix this follow the steps below.

Open Windows Media Player (Start - Programs - Windows Media Player) If you don't directly see the short cut then look around some. Look in applications, system, etc.

Click on the Tools menu, and then click Options.

Then select the File Types tab.

Click on the Select All button and then the Apply button.

Then click OK and restart your computer. You should now be able to view the videos.

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Hope this helps